Privacy Policy

1. Introduction

This Privacy Policy explains how Sophia AI collects, uses, and discloses information about you when you use our services. We are committed to protecting your privacy and ensuring you have a positive experience using our AI-powered technical assistance platform.

2. Information We Collect

We collect the following types of information:

• User-provided Information: Issue descriptions, technical details, and any other information you provide when using our service.
• Uploaded Files: Log files, configuration files, code snippets, and other documents you upload for analysis.
• Usage Information: How you interact with our service, features you use, and time spent on the platform.
• Device Information: IP address, browser type, operating system, and other technical details about your device.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Analyze and diagnose technical issues you submit
• Generate solutions and recommendations
• Train and improve our AI models
• Communicate with you about our services
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues

4. AI Processing and Data Security

When you submit information to Sophia AI:

• Your data is processed by our AI models to generate solutions
• We implement appropriate technical and organizational measures to secure your data
• We may anonymize and aggregate data to improve our AI models
• We do not sell your personal information to third parties

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability

7. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@sophiaai.com

Last updated: July 23, 2023